Verbal and nonverbal communication notes pdf

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Nonverbal communication is the process of communicating without the use of words. It is defined as non- word human responses like facial expressions and Pros of Non Verbal communication: 1. Complementary: Non-verbal cues complement a verbal message by adding to its meaning. You can pat someone you offended at Verbal messages are created through language. Effective communication involves accurate interpretations of others' verbal messages as meaning is cocreated. Documenting. • Report Writing. • Making Notes. • Letter Writing In Customer service, non-verbal and interpersonal skills play a huge role. Verbal communication is defined as communication to express our views, information, and ideas in the form of sound and words. The spoken part usually. Title: Unit-3 Verbal and Non-Verbal Communication. Contributors: Rao, GSRK Babu · Gupta, Anju Sahgal. Issue Date: 2020. Publisher: IGNOU.Of course, words aren't the only things we need to communicate, and although verbal and nonverbal communication are closely related in terms of how we make TYPES OF COMMUNICATION. Verbal Communication. 1.Oral. 2. Written. Non Verbal Communication. 1. kinesics (Body language). 2. Haptics (Touch ).